Information about the PRO Community
Conditions of the PRO Community
- General: Membership of our PRO Community is a privilege and not a right. This means that we can cancel your membership at any time and without giving reasons. In addition, membership is limited to 1 year and a budget of € 2,000. At the end of the year, you can reapply for membership.
- Use of the products: Products that you purchase via your PRO account should therefore only be for your personal use and not for giving away or reselling. Membership is also not intended for you to buy for friends and family at discounted prices.
- Confidentiality: Membership of our PRO Community is based on a relationship of trust. The benefits you receive through membership are confidential. Please adhere to this confidentiality obligation. Persons interested in our products are best referred to a HAGAN dealer or our online store. A breach of the confidentiality obligation may result in immediate withdrawal of membership.
- Pricing: After confirming your membership, you will be shown the prices that apply to you in our online store. Your discount cannot be combined with other offers and discounts and is not applicable to SALE items. Certain products may also be excluded from the discount. We reserve the right to change the eligibility criteria, the discount amount and the annual budget at any time.
- Returns & complaints: In the event of a return or complaint, please contact us directly and NOT a retailer. Use our return form for this.
- Declaration of consent: By becoming a member of the PRO Community, you agree to the above terms and conditions. You also agree that we may inform you by email about our products, promotions, HAGAN stories and events. PRO Community orders are also subject to the general terms and conditions.
FAQ: Frequently asked questions about our PRO Community
Simply register using our registration form. You will then receive feedback from us by email within 3 working days.
There are various categories for your application to the PRO Community. If one of the categories applies to you, you have a good chance of being eligible to be part of our PRO Community. Your application will be checked by us and you will receive feedback by email within 3 working days.
If you have any questions, you can contact us by email at info@hagan-ski.com.
We are sorry if an error has occurred here. Please check your SPAM folder to be sure. If you have not received an email from us, please contact us at info@hagan-ski.com.
Please adhere to the above conditions. Otherwise, we may withdraw your PRO Community access at any time.
The discounts granted are only intended for your needs. If you also use the PRO conditions for other people, we reserve the right to withdraw your PRO status.
If you would like to return an item or have a complaint, please contact us directly. Please use our returns form for this purpose.
If you would like to return an item or have a complaint, please contact us directly. Please use our returns form for this purpose.
If you have any feedback on our products, please send it to us at info@hagan-ski.com.
Delivery is possible to Austria, Germany, Belgium, the Czech Republic, Denmark, France, Italy, Luxembourg, the Netherlands, Poland, Slovenia, Slovakia, Hungary, Bosnia, Lithuania, Estonia, Finland, Latvia, Portugal, Spain and Sweden.